Customer service coordinator

Customer service coordinator

Work from home

Full time

Nova Via is an online immigration agency based in Canada, dedicated to assisting clients in their journey to study or immigrate to Canada. With a focus on providing personalized guidance and support, Nova Via helps individuals navigate the complexities of Canadian immigration processes and the hastle of choosing your college of education, ensuring a smooth and successful transition to their new life in Canada.

 

As a Customer Service Coordinator at Nova Via, you will play a pivotal role in providing exceptional customer service to our clients. Your responsibilities will include setting up appointments, conducting outbound calls, managing data entry tasks, and assisting with sales-related activities. This position requires excellent communication skills, attention to detail, and a proactive approach to customer satisfaction.

Key Responsibilities:

1. Setting Up Appointments: Schedule appointments with clients based on their preferences and availability.
2. Outbound Calling: Initiate outgoing calls to existing and potential customers to follow up on inquiries, resolve issues, and provide assistance.
3. Data Entry: Accurately enter customer information, appointment details, and other relevant data into the company's database.
4. Sales Support: Assist the sales team by providing information to customers, promoting products/services, and generating leads.
5. Customer Support: Address customer inquiries, concerns, and complaints in a professional and timely manner, ensuring a positive customer experience.
6. Coordination: Collaborate with other team members to ensure seamless communication and coordination of tasks.
7. Administrative Tasks: Perform various administrative duties as needed to support the efficient operation of the customer service department.

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in customer service, sales, or related field.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport with customers.
• Proficiency in Microsoft Office suite and familiarity with CRM software.
• Detail-oriented with the ability to multitask and prioritize tasks effectively.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Previous experience in appointment scheduling and outbound calling is a plus.
• Will train

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Positive and supportive work environment.

Join Nova Via as a Customer Service Coordinator and be part of a dynamic team dedicated to delivering excellence in customer service and satisfaction. Apply now to embark on a rewarding career journey with us!